Cancellation Policy

Cancellation Policy2018-12-01T09:56:29+00:00

At Compass Heli Tours, your safety and enjoyment is our top priority. We try to be flexible when it comes to accommodating your needs so that you will experience the best helicopter adventure possible. That being said, Mother Nature and other unforeseen circumstances can get in the way of that.

There is no local weather forecast for the locations we fly to. We use an aviation graphic area forecast model with a 12 hour outlook to get a general idea of current and forecasted conditions. Mountain weather is unpredictable, so in the event of forecasted adverse weather conditions (poor visibility, high winds, heavy precipitation), we reserve the right to cancel the tour on short notice (less than 24 hours) for your safety and ours. We can’t fly in the clouds like commercial airlines. We need to have visual reference to terrain at all times.

Localized low cloud ceilings in the mountains may be encountered on an otherwise beautiful day in the city. These low clouds can result in delayed access or deny us access to some locations. Overcast days in the city can also mean low clouds in the mountains. Conversely, cloudy or foggy days in the city can also mean blue sky in the mountains! In the end, we really don’t know what we will have for weather in the mountains until we fly out there and have a look. In these situations where we can’t access the mountains, we will land at a river or lake in the valley bottoms and wait for the clouds to lift. If you have booked a glacier lake kayak trip, kayaking and fishing are available at a temperate rainforest lake (Paradise Lake) while we wait. You came all this way for an adventure, and we promise you’re going to have an amazing time, even if we don’t get to the location we intend to! Often the odds of reaching the glacial lake on these inclement weather days can be 50/50. If we are unable to access the tour location, you will have the option for a partial refund based on number of people in the group and flight time accumulated, or a discount towards a future booking. The Astar helicopter flight time is $2500.00CAD+tax per flight hour whether it’s 1 person or 4 people in the group. Stand by time while waiting for weather to improve is at the rate of $500.00CAD+tax per hour. If we have to cancel the trip on short notice, we will do our best to reschedule the helicopter adventure package, at no extra charge, to a time and date that is convenient for you, as long as it does not conflict with another flight. Alternatively, a credit or full refund will be issued. Please be advised we are not responsible for your travel expenses in the event of a cancellation.

Wildfire season typically peaks in August, which can mean widespread smoke across the entire province of British Columbia. Unfortunately this can affect the views on your flight. If the smoke is really heavy, your flight may even be cancelled. During periods of intense wildfire activity, the BC Forest Service can call upon every aircraft to fight fires. This can happen on very short notice and would result in a cancellation of your flight. A refund would be issued, however we are not responsible for your travel expenses.

You may cancel your flight or change the trip date or time up to 14 days prior to scheduled departure date and receive a credit or full refund minus a 10% processing fee. On these bucket list adventures, it’s hard to fill seats on short notice. Cancellations made less than 14 days prior to scheduled flight time will be charged the full amount of the helicopter adventure package. For bookings made inside this 14 day window, payment is non-refundable unless we are unable to fly for reasons beyond the control of Compass Heli Tours (weather, wildfires, mechanical issues, unforeseen circumstances).

Customers who do not show up for the scheduled flight will be charged the full amount of the helicopter adventure package. Customers who do not show up on time for the scheduled flight will be considered a no-show after 60 minutes and charged the full amount of the helicopter adventure package. Customers who are less than 60 minutes late will have that time deducted from the overall duration of their trip if there is another scheduled flight after theirs.

If you have booked a JUNE glacial kayak trip, please be aware that Mother Nature is completely unpredictable. The melt water can disappear in a matter of days if the water is allowed to evaporate faster than the snow and ice can melt or if it unexpectedly drains out of the lake. Please thoroughly read the melt water disclaimer on the glacier kayak page of the website.

This policy is subject to change without notice. If you have any questions or concerns about your trip, email nick@compasshelitours.com