UPDATE June 14, 2022. At the moment, negative Covid test results and vaccine passports are still required to ENTER Canada. Transport Canada still requires masks to be worn in aircraft. These requirements may be dropped in the coming weeks or months so stay tuned. We will continue to follow the health and safety protocols outlined below that were in place this past summer, however, masks inside our office space are now optional.
All of our valued guests can rest assured that during this time we are hard at work complying with all the new standards and regulations set out for us by WorkSafe BC and the Fraser Health Authority. The safety of our employees and their families, our guests and the general public is paramount. Do your research before you travel and make sure your trip is right for you, right for your family and right for the community you are visiting.
As per Transport Canada regulations, all passengers are expected to bring their own non-medical nose and mouth coverings (e.g. cloth masks) for use throughout their journey, including in all airport areas and aboard aircraft. Exceptions include children under 2 years of age, persons with trouble breathing, and persons unable to remove a mask without assistance. All persons on airport property, must be fully vaccinated. Proof of medical or religious exemptions may be required.
Our cancellation policy has been revised due to COVID-19, Coronavirus. We urge you to check for travel advisories closer to your trip date. You now have up until 14 days prior to departure date to cancel your trip. We are not responsible for your travel expenses and suggest purchasing trip interruption insurance. If you must cancel now, please note that refunds will not be processed until 1-2 weeks prior to your trip date.
For more information, visit https://www.hellobc.com/what-you-need-to-know/
COVID-19 Safety Protocols
- Guests and employees are asked to refrain from entering our office if they feel sick or have been exposed to anyone who is sick or required to self isolate.
- Physical distancing and masks are optional in our office space. Please understand that these have limitations.
- Transport Canada requires passengers to supply their own non-medical face covering and to wear them at all times in airports and on board aircraft. If you do not have one, we can supply one for you.
- Wash hands frequently; and before and after using the restroom.
- Refrain from touching your face.
- Guests must fill out a medical questionnaire.
- Anyone who has had a confirmed COVID-19 case, is to self-isolate for 5 days and monitor for symptoms
- Common areas in the office such as door handles, couches, pens, and waiver clipboards will be disinfected after each visitor.
- Helicopter door handles, slider windows, hand holds, cargo latches, seat belts, headsets, mics, and seats will be disinfected after each flight. Seating assignments remain in effect for the duration of your trip.
- Operational gear such as kayaks, paddles, fishing rods, PFD’s, picnic tables, and chairs will be disinfected after each use.
- Report health and safety concerns to your supervisor or Compass Heli Tours representative immediately.