Booking Terms & Conditions

These Terms & Conditions (in their entirety) constitute a legally binding agreement between you and Compass Heli Tours Ltd. (o/a Compass Heli Tours and referred to below as “Compass Heli Tours”, “us”, “we” or “our”). By making a reservation with us, you are agreeing, on behalf of yourself and all other individuals that wish to participate in your booking, to be bound by these Terms & Conditions (these “T&Cs”). You further agree you are acting as an agent for such other individuals, and these T&Cs will apply to them as a condition of them participating in your reservation. It is your responsibility to bring these to their attention. PLEASE READ THESE T&Cs CAREFULLY PRIOR TO MAKING A RESERVATION. IF YOU DO NOT AGREE WITH THESE T&Cs, including the Waiver requirement, DO NOT PROCEED WITH BOOKING.

Booking Policy

• Prepayment required at time of booking. No walkins.
• Accepted payments: Visa, MasterCard, American Express, Bank Transfer, Interac eTransfer (Canada only; Interac limit $3,000 CAD per transaction).
• Checkin: Arrive 30 minutes before departure at the designated meeting location (default is the Fort Langley hangar) for checkin and safety briefing.
• Waiver Required: All guests must review and agree to Compass Heli Tours’ current season Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement (the “Waiver”) as a condition of participating in any trip with us. If the Waiver is not completed, the individual will not be permitted to participate. The form of the Waiver can be reviewed here. See full details in our T&Cs.
• Cancellations
  
  • Flights are weather dependent. Abbreviated policy. Refunds or rescheduling offered for cancellations due to unsafe weather; view the full policy here.

Terms and Conditions

Payment terms

• All package prices are in Canadian dollars and do not include the 5% Government Sales Tax (GST). This is automatically calculated at the time of checkout.
• To secure your trip, a 50% deposit is required.
• Full payment is due 14 days prior to the commencement of your helicopter adventure.
• Refunds? Please see cancellation policy for cancellation details.
• We accept Visa, MasterCard, Discover Card, American Express, Bank Transfers, and Interac Email Money Transfers (Interact Transfers only available for Canadians and are limited to $3,000 CAD per transaction).

Waiver Required

All guests must review and agree to Compass Heli Tours’ current season Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement (the “Waiver”) as a condition of participating in any trip with us. If the Waiver is not completed, the individual will not be permitted to participate. The form of the Waiver can be reviewed here.

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By signing the Waiver, you waive your legal rights to sue or claim compensation following an accident.
‍PLEASE READ THE WAIVER CAREFULLY PRIOR TO BOOKING!

• Each adult must complete their own Waiver, and a parent/legal guardian must complete it for their minor child (under 19). Note any participant who turns 19 between the time of signing of the Waiver by their parent/legal guardian and the date of the trip will be required to complete their own Waiver prior to participating in the trip.
• We will send you a link to complete your Waiver electronically upon completion of your booking. You and all individuals who wish to participate in your booking must complete their Waivers within 48 hours of the booking to confirm your reservation. If the Waivers are not completed by this time, we will cancel your booking and provide a full refund. We reserve the right to extend this deadline for completing your Waivers – please contact us if you require additional time due to your circumstances.

For reservations made within less than 48 hours – all participants must complete the Waiver prior to participating in the trip – if anyone in your party has an issue with the Waiver call us immediately.

• If you are booking for others, it is your responsibility to ensure you inform them of this waiver requirement and the terms of the Waiver.
• This waiver requirement applies to all participants, regardless of when they are added to the reservation. If you wish to change or add a participant after the reservation is confirmed and the non-refundable deposit is paid, the proposed new participant (or their parent/legal guardian if under 19) must complete the Wavier to join the reservation. If the Waiver is not completed, they will not be permitted to join. The booking party is responsible for informing any proposed new participant of this requirement and providing the Waiver link. Please notify us as soon as possible of any proposed changes so we can confirm that the required Waiver has been completed.
• We reserve the right to update our Waiver each year. For bookings made before April 1 (summer trips) and September 1 (winter trips) of the trip year, we may provide an updated current season Waiver on or before such date. If requested, all participants must review and agree to the updated Waiver to participate. If anyone in your party does not agree with the terms of the updated Waiver, you may cancel your booking by contacting us in writing within seven (7) days of receiving the updated current season Waiver for a full refund. If we do not require you to sign an updated Waiver, the Waiver originally signed will apply to participation in the trip.

Tour Modifications

Regarding all paddle sports activities, if we are unable to access our primary adventure areas, we will default to our fishing location. There is no difference in trip cost between these two locations and no credits or refunds will be issued.

Compass Cancellations‍

If Compass Heli Tours must cancel the trip on short notice due to weather, wildfires, or any other unforeseen circumstance, we will do our best to reschedule the helicopter adventure package, at no extra charge, to a time and date that is convenient for you, as long as it does not conflict with another flight. Alternatively, a credit or full refund will be issued as your choice. Please be advised we are not responsible costs or expenses in the event of a cancellation as set out below.

Guest Cancellations

You may cancel your confirmed reservation or change the trip date or time up to 14 days prior to the scheduled departure date and receive a credit or full refund. Cancellations made less than 14 days prior to scheduled flight time will be charged the full amount of the helicopter adventure package. For bookings made inside this 14-day window, payment is non-refundable unless Compass Heli Tours cancels in accordance with these T&Cs as set out above.

We will honour current season pricing for up to 1 year if you wish to reschedule your trip. After that, the difference in price will be added to your booking. If you must cancel, please note that eligible refunds will be processed within 1-2 weeks.

No Shows‍

Customers who do not show up for the scheduled flight will be charged the full amount of the helicopter adventure package. Customers who do not show up on time for the scheduled flight will be considered a no-show after 60 minutes and charged the full amount of the helicopter adventure package. Customers who are less than 60 minutes late will have that time deducted from the overall duration of their trip if there is another scheduled flight after theirs.

COMPASS HELI TOURS NOT LIABLE FOR ANY COSTS OR EXPENSES

In the event a trip is modified or cancelled for any reason, Compass Heli Tours’ sole liability shall be in accordance with the Modification and Cancellation policies set out above. Compass Heli Tours will not be responsible to any guest for any travel, interruption or additional costs or lost opportunities, or for any direct, indirect, consequential, liquidated, compensatory, or incidental damages or any other damages or amounts of any nature whatsoever.

Guest Responsibility

• You and you alone are responsible for familiarizing yourself with the Compass Heli Tours Terms and Conditions as well as the Cancellation and Refund Policy before booking any adventure tourism package. It is your responsibility to fully understand the package you are booking. If you have any doubts or any questions, please don’t hesitate to ask one of our expert reservation staff.
• If you’re travelling from outside Canada, a Valid Passport and/or Travel Visa is required to enter Canada. Refunds will not be given to guests that are denied admission into Canada.
• You are responsible for being on time and prepared for your helicopter adventure. Arriving late or ill equipped may result in a guest missing their tour. Refunds will not be given to guests that arrive late or ill equipped.
• Trip Cancellation Insurance is strongly recommended to guests for any unforeseen circumstances that may interrupt or cancel their helicopter adventure trip. Refer to the Trip Cancellation Insurance section here (link to preferred insurance provider)
• Consumption of cannabis and illegal substances is strictly prohibited during the tour. Any participant found to be under the influence will be removed from the tour without refund. Celebratory alcoholic drinks are permitted in moderation after the completion of guided activities.
• We expect all participants to behave respectfully towards the environment, fellow guests, guides and all our staff. Any behavior deemed disruptive, unsafe, or inappropriate (including any form of harassment or violence) may result in removal from the tour without a refund and at the guest’s expense.

Passenger Weight Policy

Helicopter Payload

Weight Limits

Total passenger weight, including baggage and personal items, must not exceed:

• 800lbs/363kg in the Bell 206L3 Helicopter, and
• 1000lbs/453kg in the H125 Helicopter.

All passengers must declare weight at booking and may be weighed at checkin. Flights may be reconfigured or cancelled if safe weight and balance cannot be achieved.

Booking and Checkin Requirements

• Declared weights required at booking. All passengers must provide their accurate weight when booking.
• Verification at checkin. We reserve the right to verify passenger weights on a scale at checkin. If verified weights exceed declared weights, we will recalculate the manifest and may require adjustments.
• Children and infants. All persons are counted by actual weight; please declare accurate weights for children and infants.
• Baggage and gear. Carryon items, camera equipment, or any backpacks, are included in the total passenger weight calculation and must be declared.
• No walkins. Walkin passengers are not accepted. Due to logistical reasons, all tours require advanced reservations.

What happens if the limit is exceeded

• If the total declared or verified weight exceeds the capacity of the aircraft, we will offer options such as reducing passenger count, removing baggage, or rescheduling to a cooler time of day.
• If no safe reconfiguration is possible, the flight may be cancelled and a refund issued according to our cancellation policy.. [Nick – this is the first time change fees are mentioned – recommend you have one standard policy]
• For safety reasons, the pilot in command and company operations staff reserve the right to refuse carriage if weight or balance cannot be safely achieved.

Governing Law & Jurisdiction

The trip booking and all disputes relating to or arising out of the booking and these Terms, and any injury, loss or damage suffered by a guest while participating in a booking, are governed by and will be interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction and any litigation shall be brought solely within British Columbia and shall be within the exclusive jurisdiction of the Courts of British Columbia.

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